Terms and Conditions | Website Rules & User Agreement

Terms and Conditions | Website Rules & User Agreement

1. General Information

Spinfeverr is an online casino available at www.Spinfeverr.com. The website is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958.

The registered company address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Spinfeverr operates under E-gaming licence No. 0000002 issued by the Tobique Gaming Commission.

These terms apply to the Spinfeverr website, player accounts, casino games, payments, withdrawals, promotions, verification checks, and any connected services.

If there is any difference between the English terms and a translated version, the English version takes priority.

2. Eligibility and Restrictions

Spinfeverr is only available to players who are legally allowed to gamble online in their location.

Players from certain countries and regions cannot use Spinfeverr for real-money gambling. Restricted locations include Afghanistan, Bahrain, Belarus, Ontario and New Brunswick in Canada, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Greece, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Yemen, El Salvador, Belgium, Lithuania, Estonia, Brazil, Bulgaria, Guernsey, Hawaii, British Indian Ocean Territory, Latvia, Japan, Jersey, Gibraltar, the US Virgin Islands, Northern Mariana Islands, Guam, Puerto Rico, and American Samoa.

If a player breaches these location rules, Spinfeverr may refuse access, close the account, reverse or refuse withdrawals, and withhold refunds or winnings where permitted by the terms.

Players from Sweden are not allowed to claim bonuses, promotions, VIP benefits, or loyalty-point exchanges.

Bitcoin players must complete age verification with valid identification before they can deposit or place bets using BTC.

3. Player Account Rules

Each player may register and use only one personal Spinfeverr account.

Your account must be used only by you and only for personal entertainment. You must not share your login details, let another person use your account, register on behalf of someone else, sell or rent access, or use the account for commercial purposes.

Spinfeverr may treat accounts as duplicates if they are linked by:

If duplicate account activity is detected, Spinfeverr may:

Account information must be accurate, current, and belong to the person registering the account.

4. Game Availability and Restrictions

Not every game is available in every location. Game access may depend on provider restrictions, licensing conditions, technical availability, or local rules.

Players are responsible for checking game rules before wagering. This includes understanding payouts, mechanics, odds, bonus features, and any special rules attached to a game.

Using a VPN, proxy, location-masking tool, or any other method to bypass geographic restrictions is not allowed. If this happens, Spinfeverr may cancel winnings, restrict access, or close the account.

Some providers apply additional country restrictions. NetEnt, Play’n GO, Pragmatic Play, Amatic, and certain branded games may be unavailable in specific regions. These restrictions can change, so players should only access games that are made available to them through the website.

5. Payments and Currencies

Spinfeverr supports selected fiat currencies and cryptocurrencies.

Accepted currencies include:

Cryptocurrency transactions are calculated using real-time exchange rates at the time of the transaction. Spinfeverr does not operate as a currency exchange service and does not provide fiat-to-crypto or crypto-to-fiat conversion inside player accounts.

Available payment options may depend on the player’s country, account status, selected currency, and the payment provider.

6. Deposits

Spinfeverr supports various deposit methods, including Visa, Mastercard, alternative payment services, e-wallets, bank-related options, and selected cryptocurrencies.

The payment options shown in the cashier may vary depending on:

All deposits must be made from a payment method registered in your own name. Third-party deposits are not allowed.

If Spinfeverr identifies a third-party deposit, it may:

The minimum deposit is generally 20 EUR/USD, 200 NOK, 30 CAD/AUD/NZD, 0.00043 BTC, 0.007 ETH, 0.066 LTC, 0.017 BCH, 40 DOG, or 20 USDT, depending on the method and currency used.

Maximum deposit limits depend on the selected payment method. Crypto deposits may not have the same upper limits because of the decentralised nature of cryptocurrency payments.

Funds are credited only after the relevant payment provider confirms the transaction.

7. Withdrawals

Withdrawals are made through the payment methods available in the Spinfeverr cashier.

Minimum withdrawal amounts generally match the listed minimum deposit equivalents, while cryptocurrency withdrawals are based on the crypto value of €20 at the time of the request. Maximum withdrawal limits depend on the selected method and will be shown during the withdrawal process.

Spinfeverr may verify your identity before approving a withdrawal. If documents are missing, false, expired, unclear, or do not match the account details, Spinfeverr may delay or refuse the withdrawal, suspend the account, close the account, or report suspicious activity where required.

Spinfeverr aims to process approved withdrawals within 72 hours. The final payout time can still depend on:

Spinfeverr may use a different payment method from the one requested if needed.

Weekly withdrawal limits may apply within a rolling seven-day period, including 5,000 EUR/USD, 50,000 NOK, 7,500 CAD, 8,500 AUD, or 9,000 NZD. Monthly limits may also apply within a rolling thirty-day period, including 20,000 EUR/USD, 200,000 NOK, 35,000 CAD, 40,000 AUD, or 43,500 NZD.

Progressive jackpot wins are paid in full and are not counted against those withdrawal limits.

8. Verification and KYC

Spinfeverr may carry out identity, age, contact, payment, and account checks at its discretion or where required by regulators.

To register and use real-money services, you may need to provide accurate personal information, including:

Verification documents may include:

Withdrawals and refunds may remain on hold until all requested checks are complete.

If a player is found to be underage, has submitted false information, or cannot complete verification, Spinfeverr may close the account, void bets and transactions, confiscate winnings, refund legitimate deposits where applicable, and request repayment of any withdrawn funds connected to the breach.

9. Bonuses and Promotions

Spinfeverr offers promotions such as welcome packages, deposit bonuses, free spins, cashback, VIP offers, tournaments, bonus shop rewards, crypto-related offers, and other campaigns.

Each promotion may have its own rules. These can include:

Deposit bonuses do not combine unless the promotion specifically allows it.

Spinfeverr may change, suspend, cancel, or withdraw promotions. Bonuses, free spins, and winnings may be voided if Spinfeverr identifies promotion abuse.

Promotion abuse can include duplicate accounts, manipulating wagering patterns, using shared devices or IPs to claim repeated offers, exploiting software errors, delaying game rounds to influence wagering, or claiming bonuses without genuine real-money activity.

Players should always read the specific bonus terms before accepting an offer.

10. Anti-Fraud and Fair Use

Spinfeverr applies anti-fraud controls to protect the casino, players, games, payment systems, and promotions.

The following are not allowed:

If suspicious activity is detected, Spinfeverr may:

Players must report any system error or software issue immediately and must not use it for gain.

11. Refunds

Refund requests must follow Spinfeverr’s refund rules.

A request connected to a legitimate transaction should be made within 24 hours of the transaction. If the issue involves alleged unauthorised account access, the player has 30 calendar days from when they became aware of the issue.

Before a refund is reviewed, Spinfeverr may require:

Bonuses and winnings are deducted before any refundable amount is calculated.

Refund processing fees may be the player’s responsibility. Approved refund payouts are usually processed within 5 to 7 banking days.

12. Taxes and Fees

Players are responsible for checking whether gambling winnings, transactions, or account activity must be reported or taxed in their own jurisdiction.

Spinfeverr does not handle personal tax reporting for players.

Banks, payment processors, card issuers, intermediary banks, or payment providers may apply their own charges. Bank transfer withdrawals may also involve intermediary bank fees.

13. Dormant Accounts

A Spinfeverr account may be treated as inactive if there has been no login or gameplay for 12 consecutive months.

Once an account becomes inactive, Spinfeverr may charge a monthly dormancy fee of €10 or the currency equivalent. If the remaining balance is below €20, the full remaining balance may be deducted instead.

The fee may continue at the start of each following month until the balance reaches zero or the player reactivates the account by logging in and placing a wager.

14. Expiry Period

Any claim or cause of action connected to Spinfeverr’s terms or services must be filed within one year from the date the claim first arose.

Claims filed after that one-year period may be treated as waived and permanently barred.

15. Complaints and Disputes

Complaints should first be sent to Spinfeverr’s Support Team. If the support team cannot resolve the issue immediately, the matter may be escalated internally.

Only the account holder can submit a complaint. Complaints made by another person on behalf of the account holder may be rejected.

For disputes about game results, Spinfeverr’s server logs and records are treated as the final authority. If the information on a player’s screen differs from the casino server records, the server record applies.

Spinfeverr will communicate about complaints using the contact details saved in the player’s account.

If the internal complaint process does not resolve the matter, players may escalate the dispute to EGIS, an independent alternative dispute resolution body operating under the Tobique Gaming Commission framework.

16. Limitation of Liability

Gambling involves financial risk. By using Spinfeverr, you accept that you may lose money.

Spinfeverr does not guarantee that the website, software, games, payment systems, or third-party services will always be uninterrupted, error-free, secure, or available.

Spinfeverr is not responsible for losses caused by:

If a bet, payment, bonus, or winning is processed incorrectly because of a technical issue, human error, software fault, or other mistake, Spinfeverr may cancel, correct, reverse, or re-settle the affected transaction.

Any mistakenly credited funds remain the property of the casino and may be deducted from the player’s balance. If those funds have already been withdrawn, the player may be required to repay them.

17. Responsible Gaming

Spinfeverr is intended for entertainment only. Gambling should not be treated as a source of income, a financial plan, or a way to recover losses.

Players should stay in control by using sensible gambling habits, including:

If gambling stops feeling manageable, it is better to pause play and seek help.

18. Privacy and Data Use

Spinfeverr may collect and process player information to operate the casino, manage accounts, complete verification, process payments, prevent fraud, meet legal duties, and provide gambling services.

Player data may be shared with relevant third parties where needed, such as payment processors, game providers, verification partners, fraud-prevention services, regulators, or other service providers involved in operating the website.

When third parties process data under their own policies, their own privacy rules may also apply.

Players should review Spinfeverr’s Privacy Policy for more detail on how personal information is collected, used, stored, and shared.

19. Non-Transferability

Player accounts, balances, deposits, winnings, game rights, claims, and any related account benefits cannot be sold, assigned, pledged, transferred, gifted, or otherwise passed to another person without Spinfeverr’s written consent.

Any attempted transfer that breaches this rule may be treated as invalid.

20. Arbitration

Disputes between a player and Spinfeverr that arise from these terms, related agreements, casino services, or gameplay are resolved through arbitration in Costa Rica.

By accepting these terms, players waive the right to bring those disputes before a court outside the arbitration process.

21. Changes to These Terms

Spinfeverr may update these terms and related policies from time to time. The latest version published on the official website applies.

Players should review the terms regularly, especially before registering, depositing, withdrawing, claiming bonuses, or continuing regular play.